Design and Inside Sales Specialist - Bend, OR
Overview:
Our client, located in Bend, Oregon, is seeking a design and inside sales specialist, responsible for managing kitchen/bath opportunities, selling both product lines, providing kitchen /bath design services as primary function and closet/garage design as secondary focus. This position is also responsible for managing builder accounts and assisting service personnel in the completion of projects.
Responsibilities: Design
• Close opportunities and initiate the design process
• Gather accurate and complete project information from the customer
• Proactive with all contact and follow up
• Provide drawings using Cabinetware or 20/20
• Present drawings and specifications to customers and prospects
• Present final contract, explain and have signed
• Process appropriate paperwork and information in CRM
• Complete engineering checklist (when available)
Responsibilities: Sales
• Meet, greet and assist prospective customers in our showroom
• Follow up on opportunities in 24 hours and proactively manage contact activity
• Follow up on every permit notification you receive
• Manage account, contact, Opportunity and project information in CRM
• Manage relationships and cross sell existing customers
• Include a closet estimate on every kitchen/bath contract
• Follow up on every kitchen/bath and closet/garage opportunity
• Estimate the cost of projects and follow up opportunities
• Forecast accurately and update forecasts continuously
• Ability to prioritize on sales potential
Responsibilities: Service
• Schedule installation of projects
• Communicate with customer to update project schedule
• Proactively help service department address outstanding cases
• Assist service department to close open project cases
Required Qualifications:
• CKD and CBD certifications a plus
• Experience in kitchen/bath and closet/garage industry
• Understanding of the kitchen/bath and closet/garage design
• Design experience and an understanding of design trends
• Outlook, Word and Salesforce (or equivalent)
• Design Software: 20/20, Cabinetware or equivalent
• Phone system experience
• Aptitude to learn new technology
• Experience in Inside sales and service
• Kitchen/bath and/or closet garage design
• Assist homeowners or builders make interior design choices
• Work in a professional showroom environment
• Provide quality customer follow up and service
Desired Attributes:
• Proactive and have a strong work ethic
• Build and maintain relationships with customers
• Good questioning and listening skills
• Develop confidence in customer that you can take care of their needs
• Organized and accurate with paperwork and processes
• Work with a standardized process and product offering
• Creative within a standardized product offering
• Anticipate customer needs and exceed their expectations
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